Privacy Policy
In order to provide you with the best visa advice and assistance, we collect personal information from our clients. At EnVISA, we prioritise the privacy and confidentiality of all enquiries and personal details in accordance with the Queensland Law Society Lawyer’s Code of Conduct.
Our commitment to protecting your information means we take all necessary measures to ensure its privacy and security.
What Personal Information Do We Collect?
We collect personal information necessary to accurately assess and assist with your Australian visa application. This personal information may include:
- Your name: We require your full name to identify you and ensure accurate communication throughout the visa process.
- Contact details: This includes your address, email address, and phone number, which allows us to reach you for important updates and notifications.
- Date of birth: Your date of birth is crucial for verifying your identity and determining visa eligibility based on age requirements.
- Information collected from website interactions: When you visit our website, we may collect certain information, such as your IP address, the pages you visit, and the duration of your visit. This information helps us analyse website traffic and improve our services.
How Do We Collect Personal Information?
We collect personal information through various channels to comprehensively understand your visa needs. The methods of collection include:
- Directly from you: When you submit your details through our website, contact us via email or phone, or provide information in writing, we collect the personal information you provide.
- Third-party sources: In some cases, we may collect personal information from third parties, such as your employer or authorised representatives, to ensure accurate and complete visa assessments.
- Clickstream data: We may collect clickstream data, such as website usage statistics, to analyse website traffic patterns and enhance user experience. This data is solely used for internal statistical purposes.
Purpose of Collecting Personal Information
The personal information we collect is used solely for the purpose of providing you with accurate visa advice and assistance. We use your personal information for the following primary purposes:
- Visa application services: We utilise the collected information to assess your eligibility for various visa types and guide you through the application process.
- Customer support: Your personal information enables us to provide effective customer support and address any queries or concerns you may have.
- Tailored content: We may use your personal information to customise our communications and provide you with relevant information about visa updates, special offers, and other related services.
- Internal analysis: We analyse customer needs and feedback based on aggregated and anonymised personal information to continually improve our services.
Disclosure of Personal Information
We understand the importance of maintaining the confidentiality of your personal information and take precautions to ensure it remains secure. However, in certain circumstances, we may need to disclose your personal information to fulfill our visa services. These circumstances may include:
- Partner organisations: We may share your personal information with trusted partners who assist us in providing visa services, such as translation services or payment processing. These partners have access to the necessary information strictly for service-related purposes and are bound by confidentiality obligations.
- Legal requirements: If required by law or for the establishment, exercise, or defence of a legal claim, we may release your account and other personal information.
- Compliance: We may disclose personal information to comply with our legal obligations or respond to lawful requests from government authorities.
Access to and Correction of Personal Information
At EnVISA, we strive to ensure that the personal information we hold about you is accurate and up to date. You have the right to request access to your personal information and to correct any inaccuracies. If you believe that the personal information, we hold about you is incomplete, incorrect, or requires an update, please get in touch with us.
We will take reasonable steps to correct the information as soon as possible to ensure it is accurate, complete, and relevant to your visa application.
Complaints About Breach
We value your trust and are committed to addressing any concerns or complaints regarding the privacy of your personal information. If you believe that we have breached our privacy obligations or mishandled your personal information, please get in touch with our privacy officer. We will thoroughly investigate your complaint and respond in a timely manner to resolve the issue.
If you are not satisfied with our response or believe that we have not adequately addressed your complaint, you have the right to lodge a complaint with the relevant privacy regulatory authority.
Unsubscribe
If you no longer wish to receive communications from us, you can unsubscribe at any time. Our communications will include an unsubscribe link, or you can contact us directly to request removal from our mailing list.
Storage and Security of Personal Information
We take reasonable steps to safeguard the personal information we collect from risks such as loss, unauthorised access, disclosure, copying, use, or modification. Your personal information is securely stored in both electronic and physical formats to ensure its protection.
Our website uses industry-standard security measures, including encryption and secure server technology, to protect the personal information you provide during the booking or assessment process. You can verify our server’s security by checking for the lock icon in your browser.
Additional Information
For more information about our privacy policy or any concerns regarding collecting, using, or disclosing your personal information, please get in touch with our privacy officer. We are committed to maintaining the highest level of privacy protection for all our clients.
At EnVISA, your privacy is our priority. We adhere to these principles to ensure the confidentiality and security of your personal information throughout the visa application process.